This page summarizes our privacy practices. For complete details, please read our full Privacy Policy.
Who We Are
Kalo Trip ("we", "us") operates a travel marketplace that helps travelers discover itineraries, connect with local guides, and manage bookings. We are the data controller for personal information processed through our website and apps.
What We Collect
Depending on how you use the Platform, we may collect:
- Account data — name, email address, phone number, and login credentials.
- Booking data — travel dates, destination preferences, passenger details, and payment confirmation references.
- Communication data — messages with guides, support tickets, and feedback you submit.
- Technical data — device identifiers, IP address, browser type, and usage analytics.
- Guide data — for guide accounts: profile information, qualifications, payout details, and schedule preferences.
Why We Use Your Data
We process personal information to:
- Create and manage your account;
- Process bookings and payments;
- Connect you with guides and fulfill travel services;
- Provide customer support and safety assistance;
- Improve our products, security, and fraud prevention;
- Send service-related notifications and, where permitted, marketing communications.
Who We Share Data With
We share information only as needed with:
- Guides and service partners involved in your booking;
- Payment processors and financial institutions;
- Cloud hosting, analytics, and customer-support tools under contract;
- Authorities when required by law or to protect rights and safety.
We do not sell your personal information to third-party advertisers.
How We Protect Your Data
We use encryption in transit (TLS/SSL), access controls, and secure payment partners certified under PCI-DSS standards. Full payment card numbers are not stored on our servers.
Your Choices and Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain uses or withdraw consent. To exercise these rights, contact support@kalotrip.com.
Data Retention
We retain personal information for as long as your account is active and as needed to comply with legal, tax, and dispute-resolution obligations. When data is no longer required, we delete or anonymize it.
Cookies
We use essential cookies to operate the Platform and optional analytics cookies to understand usage. You can manage cookie preferences through your browser settings. See our Privacy Policy for more detail.
International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards such as standard contractual clauses.
Contact Us
Privacy questions or requests: support@kalotrip.com