Platform Name: Cosina Guide Platform (hereinafter referred to as “we,” “us,” or the “Platform”)
Welcome to the Cosina Guide Registration Platform (the “Platform”). The Platform is operated by Cosina (“we,” “us,” or “our”). We fully understand the importance of your personal information and will, in accordance with applicable laws and regulations, adopt appropriate security measures to protect your personal information and keep it secure and under control.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the rights you are entitled to under applicable law. Please read and fully understand this Privacy Policy carefully before registering, logging in, submitting information, or using the services of the Platform.
By registering an account, submitting information, checking the consent box, or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Scope of Application
This Privacy Policy applies to the personal information that you submit, upload, fill in, or otherwise generate when using the Cosina Guide Registration Platform.
This Privacy Policy does not apply to products or services independently provided by third parties. If you access any third-party website, service, or link through the Platform, the relevant information processing activities will be governed by the third party’s own privacy policy or terms of service.
2. Information We Collect
For the purposes of guide registration, identity verification, profile management, business matching, cooperation communication, and platform operation, we may collect the following information:
2.1 Information You Provide Voluntarily
When you register an account, complete guide application materials, submit verification information, or contact us, you may provide us with the following information:
(1) Account Registration Information
Including your name, email address, mobile phone number, login password, and other similar information.
(2) Identity and Verification Information
Including identification document information, passport information, nationality, date of birth, ID document photos, portrait photos, contact address, place of habitual residence, and similar information, for the purposes of identity verification, account security, and compliance management.
(3) Guide Service Information
Including the countries or cities where you can provide services, languages spoken, professional experience, service content, reception capacity, working hours, service style, personal profile, photographs, pricing reference, and past experience.
(4) Professional Qualifications and Supporting Documents
Including tour guide certificates, professional qualification certificates, training certificates, employment certificates, industry certifications, and other materials supporting your application for registration or cooperation.
(5) Communication and Feedback Information
Including explanations, emails, message records, attachments, and feedback content that you submit when communicating with customer service staff, operations staff, or review personnel of the Platform.
(6) Settlement or Cooperation Information
If future cooperation involves signing contracts, commission settlement, payments, or tax processing, we may collect your receiving account information, contract information, invoicing information, tax information, or business entity information.
2.2 Information We Collect Automatically
When you visit or use the Platform, we may automatically collect certain technical information, including:
(1) Device Information, such as device model, browser type, operating system, device identifier, and language settings;
(2) Log Information, such as IP address, access time, pages visited, click records, referring pages, error reports, and login records;
(3) Network and Usage Information, such as page dwell time, frequency of visits, operational behavior, and Cookie information.
2.3 Information We Obtain from Third Parties
Where permitted by applicable law and where necessary, we may obtain information related to you from third-party service providers, business partners, or verification institutions for the purposes of identity verification, qualification review, security risk control, or cooperation management, provided that such acquisition has a lawful basis.
3. How We Use Your Information
We may use your personal information for the following purposes:
- For account registration, login verification, identity identification, and account management;
- For reviewing your guide application materials and verifying the authenticity, completeness, and compliance of the information;
- For establishing guide profiles and carrying out back-end management, operational screening, cooperation assessment, and business matching;
- For contacting you, including sending review progress updates, review results, requests for supplementary materials, system notifications, rule updates, and other information related to the Platform’s services;
- For platform security, including identifying abnormal logins, preventing fraud, false applications, improper operations, and other security risks;
- For statistical analysis, technical maintenance, product optimization, and service improvement;
- For handling complaints, disputes, investigations, compliance audits, or fulfilling legal obligations;
- For other purposes authorized by you or permitted by laws and regulations.
4. Legal Basis for Processing Personal Information
Where required by applicable law, the legal basis for our processing of your personal information may include:
- Necessity for entering into or performing a contract;
- Necessity for complying with legal obligations;
- Necessity for maintaining platform security, normal operations, and legitimate business interests;
- Your consent or authorization;
- Other circumstances permitted by laws and regulations.
5. How We Share, Transfer, or Disclose Your Information
We do not sell your personal information to unrelated third parties.
However, we may share, transfer, or disclose your information in the following circumstances:
5.1 With Your Authorization or Consent
Where we have obtained your explicit authorization or consent, we will process or share your information within the scope of such consent.
5.2 Sharing with Service Providers
To ensure the normal operation of the Platform or to complete related services, we may provide necessary information to third-party service providers entrusted to process your information, such as cloud service providers, SMS and email service providers, identity verification providers, risk control providers, technical support providers, payment or settlement providers, and similar parties.
We will require such parties to process the information only to the extent necessary and to adopt appropriate confidentiality and security measures.
5.3 Sharing with Business Partners Where Necessary
In scenarios such as guide review, service matching, business communication, and cooperation implementation, we may provide part of your information, within a reasonable and necessary scope, to the Platform’s operations team, partners, or prospective clients for cooperation evaluation, project matching, or service communication.
5.4 Disclosure Required by Laws and Regulations
Where disclosure is required under laws and regulations, by courts, government authorities, regulatory bodies, or other competent authorities, we may disclose your information in accordance with the law.
5.5 Corporate Transactions
In the event of mergers, acquisitions, restructurings, asset transfers, financing transactions, or similar transactions, your personal information may be transferred as part of such transaction. In such cases, we will require the new holder to continue to be bound by this Privacy Policy. If the purpose of processing changes, we will notify you separately in accordance with the law.
6. Cookies and Similar Technologies
To ensure the proper functioning of the website, recognize login status, improve user experience, analyze traffic, and ensure security, we may use Cookies, pixel tags, or other similar technologies.
You may refuse or delete Cookies through your browser settings, but doing so may result in some functions of the Platform not operating properly.
7. Storage and Retention Period
We will retain your personal information for the shortest period necessary to achieve the purposes described in this Privacy Policy, unless otherwise required by laws and regulations.
In general:
- During the existence of your account, we will retain information related to your account and profile review;
- During periods necessary for cooperation management, dispute resolution, complaint handling, security audits, tax and financial matters, or legal compliance, we may continue to retain part of your information;
- After you apply to cancel your account or delete information, we will delete or anonymize your personal information in accordance with legal requirements and actual business needs, except where retention is required by law or necessary to protect legitimate rights and interests.
8. Information Security
We adopt reasonable and practicable technical and administrative measures to protect your personal information, including but not limited to access control, encryption in transmission, data backup, security monitoring, log recording, and internal management systems.
Although we make every effort to ensure information security, the Internet is not an absolutely secure environment, and no technical measure can guarantee 100% security. Therefore, please keep your account information and password properly safeguarded to avoid information leakage due to personal reasons.
If a personal information security incident occurs or may occur, we will take appropriate measures in accordance with applicable laws and regulations and notify you within the scope required by law.
9. Your Rights
Within the scope provided by applicable laws and regulations, you have the following rights regarding your personal information:
- The right to access and obtain a copy of your personal information;
- The right to request correction or supplementation of inaccurate or incomplete information;
- The right to request deletion of your personal information where permitted by law;
- The right to apply for account cancellation;
- The right to withdraw your consent where processing is based on your consent;
- The right to request an explanation of this Privacy Policy and our information processing rules;
- The right to lodge a complaint or report to relevant regulatory authorities in accordance with the law.
If you wish to exercise any of the above rights, please contact us using the contact details provided in this Privacy Policy. To protect account security, we may require identity verification before processing your request.
10. Protection of Minors
The Platform is mainly intended for guide applicants who possess lawful professional qualifications and the corresponding civil capacity. If you have not reached the age required by applicable law, or if you do not have the legal capacity to independently register, enter into contracts, or provide relevant services, please do not register, submit information, or use the Platform.
If we discover that personal information of minors has been collected without lawful authorization, we will promptly delete it or take other appropriate measures in accordance with the law.
11. Cross-Border Transfers
As the Platform may conduct business in different countries and regions, and as technical services, server deployment, or cooperation support may involve overseas jurisdictions, your personal information may be transferred to jurisdictions outside your country or region.
Where cross-border transfers occur, we will adopt appropriate protection measures in accordance with applicable legal requirements.
12. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time in response to changes in laws and regulations, business adjustments, or updates to platform functions. The updated Privacy Policy will be published on the Platform and will take effect from the date of publication.
If any relevant update materially affects your rights and obligations, we will notify you through page announcements, in-site notices, email, or other reasonable means.
13. Contact Us
If you have any questions, comments, suggestions regarding this Privacy Policy, or if you wish to exercise your rights relating to personal information, please contact us through the following means:
Operator: Cosina
Email: offical@cosina.com
Phone: 13709354524
Address: Room 502, No. 6, Lane 500, Tianyaoqiao Road, Xuhui District, Shanghai
For a shorter summary of our practices, see our Privacy overview.